Purchased a 2009 VW Convertible Beetle from Nick Imig and could have not been more pleased with the entire transaction.... from start to finish. The staff at Boucher pays attention to detail, and will go above and beyond to make your purchase a pleasant, and non-stressful event. Summer is here and we are ready to put the top down, and enjoy the sunshine and breeze in our new Beetle. Thanks!!!!

We purchased a 2010 GTI. The overall buying experience was good and from the sales rep (from Lincoln Boucher) to the finance team and receptionist at VW we were made to feel welcome and attended to. Only complaint was the car was delivered to us with an empty tank of gas. our previous buying experiences from other dealerships provided a full tank at purchase. We literally had to stop at the first station to put in gas in order to get home.

I brought in my 2010 Tiguan for new tires and 60,000 mile service. Jory in Parts was especially helpful in helping me decide on which tires to purchase prior to my visit. The intake was pleasant and the staff took the time to explain to me what was done as well as an idea what might be needed at the next service visit. I was impressed by the waiting area in the dealership. It was spacious, clean and very inviting as well as equipped with snacks and beverages. There are several other Volkswagen dealers between VW Boucher in Franklin and my home. Boucher makes the travel to Franklin worth the trip. One item...offering a coupon with 10% off that expires in a month with the survey is a waste. I know I won't require service that quickly because Boucher gets the job done right the first time.

I thought Chris Webster was very personable and easy to talk to. He made the car buying experience easy.

I have always had positve experiences at Boucher. Friendly and competent service department. Efficient.

My experience at Boucher Volkswagen as been excellent, I recently experienced a few issued with my vehicle that needed to be resolved Jason Zakszewski in the service department was extremely detailed and informative and provided the best customer service that I have experieded at any dealership. He's always answered my questions with confidence and always advises me of any information about my vehicle. He's very direct and straight to the point but has never tried to sell me something I don't need unlike some other service advisors at other dealerships. I was happy to hear that my vehicle was still under warranty and there was no charge for the repairs. The customer weighting area is excellent I felt relaxed, special and important to the dealership. Before I left I stopped at the parts department and ordered a door trim piece for my vehicle. I believe Tyler helped to find the correct part and I was very impressed with his knowledge of VW parts. I could tell he was a car guy like me as we discussed the VW GTI and Golf R.My check out at the payment window was super fast and the young lady behind that desk was very organized. When it s time to buy my next VW I go to this dealership first. Thank you Vincent Cortez

I brought my son's new used GTI Farenheit to have it checked over and recalls updated. Service was great helping me out as well as one of the salesman getting me new screws for the license plate and helped place them on also. Was supposed to be portered also but b/c some other things needed fixing they could not get it done, so I'll have to bring it back. The courtesy driver was great to. He always kept the conversation going.

VW Golf 2001. Oil change. I always have my Golf serviced by you. Your service dept is always courteous and honest. Don't change!

I have a 2006 Passat which I bought from you.You have been servicing it from the start.I was satisfied with the sales rep that sold it to me and very satisfied with the service.

Had the service experience that I've become accustomed to at Boucher Volkswagen. In and out. Timely and pleasant. Kudos to David, the service rep, treats me more like a friend than customer. And, I haven't been in since the building addition and remmodeling was done. A truly outstanding facility!