Sales: (866) 308-0147 Service: (800) 893-5217
545 Reviews Found Average Rating: 4.8 / 5 *
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              Customer Reviews

              At Boucher Volkswagen Marketplace in Franklin, WI we strive for every VW sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these testimonials and reviews below about our Franklin Volkswagen dealership to see what our customers are saying about us. We hope you choose us to help you with all of your Volkswagen needs! If you would like more information about  Boucher VW Marketplace call us at (414) 525-1100, contact us online, or head into our Volkswagen dealer serving Milwaukee, Brookfield, Racine, and all surrounding areas.

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              Posted today

              Confirmed Sales Customer

              Everybody was very courteous and...

              Everybody was very courteous and personable. They worked with us to get us in the car we wanted at a payment we could afford. When they said they were going to do something they did it promptly. When we came back to sign the paperwork everything was ready and it all flowed like clockwork.

              Waterford, WI

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              Posted today

              Confirmed Sales Customer

              I believe my sales guy Jordan did a great...

              I believe my sales guy Jordan did a great job trying to keep me happy and a lot of running around looking at cars with me. The problem came with financing of the car. I told them that I wanted to keep very close to my same payment or i was not going to buy. I ended up leaving 2 times from the dealership unhappy and i even turned down another offer on Monday. It seemed like they didn't want to work with me or be upfront and honest by just telling me what i was trying to do just wouldn't work. Instead they just kept giving me offers. Finally on Monday I had found a used car that had everything i wanted and came to Jordan with the info to see if he could make that work. He informed me that it could and it was a better situation to fit my needs and what i wanted. Took a test drive and everything was great. I would buy a car from Jordan anytime I feel he did great and really worked for me. I don't however think i would ever buy new and work with that side of financing again. The woman that helped me close on the car in the end was great and pleasant to work with. She also helped me out on some other things with the car as well. I wish i remembered her name because she was great. Both Jordan and her made my experience great.I hope you never lose them from your team over there. You would be losing 2 great people who worked hard to make me happy and ultimately sell me a car. I cannot say enough how upsetting it was though to try and work on financing for the new car. The guy i worked with over on the new car side could learn a lot from the woman i worked with. Thank you. If you have any questions i would be happy to respond back or you can always call anytime. 920-960-9399

              Milwaukee, WI

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              Posted 1 day ago

              Confirmed Sales Customer

              Purchased a 2014 Passat tdi, replacing a...

              Purchased a 2014 Passat tdi, replacing a two year old. Jamal was very helpful in locating the car I wanted and in presenting options as to keeping what I have or getting new. Obviously, I went new.

              Pulaski, WI

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              Posted 1 day ago

              Confirmed Service Customer

              I am really happy with the level of...

              I am really happy with the level of service. Jason is always so helpful when I call. They always wash my car which is a nice touch.

              Greenfield, WI

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              Posted 1 day ago

              Confirmed Service Customer

              2013 VW Passat. Warranty service to...

              2013 VW Passat. Warranty service to replace defective headliner in car interior. This was a complex challenge because there were many items that had to be de-installed then re-installed (front seats, glove box, roof pillar trim, interior lighting etc.) to provide clearance for the headliner to be removed and new one installed. The car was returned to me with a perfect headliner, everything neat and tight, looking great and the car rattle-free. The technician even found a factory-installed bolt that was stripped; he took the initiative to locate the missing nut in the car pillar and made sure the bolt/nut assembly was correctly replaced and everything securely assembled. I really appreciate the close attention to detail evident in the completed work.

              Cedarburg, WI

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              Posted 1 day ago

              Confirmed Sales Customer

              I leased a 2014 passat. The service there...

              I leased a 2014 passat. The service there was outstanding, everyone was incredibly helpful. There was no sneaky trickiness with the dealing, and also no pushing to try to get us to get something that was unnecessary. The salesmen let us pick the car we wanted and just gave his suggestions and answered questions when we asked, he did not shove anything at us that was unnecessary. The finance team helped us get the car at the number we wanted and told us anything that was out of the price range. Overall it was probably the best car shopping experience i have been involved in, thank you for that.

              Franklin, WI

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              Posted 2 days ago

              Confirmed Service Customer

              2006 Jetta/wheel bearing. The staff is...

              2006 Jetta/wheel bearing. The staff is very nice and personable. The service advisors always are looking for the best deal to keep the cost down for fixing broken parts. Enjoy seeing everyone when stopping at the dealership.

              Twin Lakes, WI

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              Posted 2 days ago

              Confirmed Sales Customer

              I worked with Jamal to purchase my 2011...

              I worked with Jamal to purchase my 2011 Tiguan. He was extremely helpful and very knowledgeable about not only my vehicle, but all the others on the lot I also looked at. He went above and beyond with both his effort and time to help me understand the vehicles I was looking at and purchase the one I had selected. I would definitely refer a friend to Jamal at Boucher Volkswagen of Franklin.

              Greendale, WI

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              Posted 2 days ago

              Confirmed Service Customer

              Love the staff and the service! Always the...

              Love the staff and the service! Always the best!!!

              Milwaukee, WI

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              Posted 3 days ago

              Confirmed Sales Customer

              Jordan, was helpful, courteous and worked...

              Jordan, was helpful, courteous and worked to find a car that suited our needs and budget. Jamie worked to get us a good deal. Vinny, well, I guess there's a reason he isn't out on the floor doing sales. Love my new VW and would definitely send friends and family to do business here.

              Hales Corners, WI

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              Showing 1-10 of 545