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Quick and easy
Always a great experience I have always had great service there. I drive from Waukesha because their service is the best!
Transparent communication and updates throughout the service.
The dealership is clean all the sales agents seem to be friendly the service center they’re really nice and helpful. Plus they give good snacks.
Great service and very fair pricing. Only recommended what needed to be done. Was in and out same day with 4 fluid changes and battery replacement. I usually prefer independent shops but Boucher got me in asap, actually gave me a quote over the phone, and even sent a video overview of the entire engine bay and undercarriage. Very happy with them and will be returning.
This is my 4th car there. I will always give them the first shot at my business. No games. Just a good deal.
I have purchased multiple vehicles from this dealer and have had nothing but excellent experiences. Happy to recommend
Great service - everyone was really nice and helpful, my car was done pretty quickly 👍
We have purchased two cars from Boucher Volkswagen. One of the purchases included a maintenance plan. Both the sales and service experiences have been fantastic. I am always able to schedule service when I need it. Boucher has been great about arranging transportation, if needed. The video report was pretty cool, too. Looking forward to future car purchases and any service needs.
Friendly staff clean
My first experience with oil change was awesome. Jason got me all checked in and Rob was the individual who did all the work. Changed the oil, activated my lane assist and buffed out a stain on the back door. The best was Philip in finance. He saw me standing around and asked if I needed help. I had been wondering what all coverage I had--if that stain was covered. He reviewed my contract with me and assured me that I have very coverage. He reviewed everything and gave me paperwork to keep in my car in case I needed ...
I have been buying from Boucher for the last 15 years and I am extremely satisfied with the quality of the vehicles and the value.
I love the Service Dept at Boucher. Transparent, informative and accommodating.
Great service, vehicle fixed right first time, thank you, would recommend excellent service technicians well done
Fast and Excellent service primarily due to the brilliant young man that greets you as you are pulling into an immaculate indoor garage.
Great service, work was completed in a timely fashion and I was able to get my car back when neede.
This Jetta GLI was the third new VW that I purchased from Joe Kryszewski. I return to Joe because he is knowledgable about the entire VW lineup as well as the entire automotive industry. He makes himself available without becoming pushy. Joe is a true professional as are general sales mgr. Sean Christofferson and Jason Zakszewski in service. I plan to return to Boucher VW for my next new car.
This rating is being given due to the experience I had with the Salesperson, Tony. He was communicative, respectful, and efficient. He also took the time to do a very thorough vehicle overview, particularly with all of the electronics.
I had a very good buying experience at this dealership. Great customer service!
Nick Imig made the entire process as simple as it gets. Very happy with my 2nd purchase from Boucher VW!
Great service, clean waiting area, Jason never gives me a high pressure sell. Tells it like it is on his recommendations . I trust his judgment!
Always a great buying experience at Boucher Volkswagen. The service department is top notch and keeps me coming back.
Had a good buying experience!!
Professional, Knowledgeable, and Trustworthy
Nice sales staff and top notch service
Taken as soon as I drove up. Great waiting area. Video showing service and other areas under the car and hood. Great waiting area with coffee, drinks and snacks. Mechanic came out and explained what he found and did. I will be back.
great salesman, service and attitude !
Comfortable waiting area Had my car serviced there They took care of everything very quick
Outstanding as always.
I worked with Tony. I originally had a 2015 Volkswagen Passat that was nearly paid off and needed something with better gas mileage and more room. Tony met with me same day and hooked me up with a new 2024 VW Taos. Phil the fan ace guy worked his magic and got me approved same day. So far I’m absolutely loving the vehicle. The customer service i received was top notch and I will definitely be coming back for my next vehicle.
Everything went smoothly. We had to make a 3 to 4 hour trip to buy the vehicle, and we did sell because it was the best value/price we could find anywhere. The sales team was responsive to request, including a video walk-through of the car. The finance team had everything ready when we got there. The car was washed and carpet shampooed when we picked it up… very clean! Would recommend this dealership.
Work was done correctly and in a reasonable time at advertised price. A problem free experience.
Superb experience the whole way. Our salesperson, Joe, took the time to show us the vehicles we were interested in, answered all of our questions and concerns, and made the whole process pleasant and painless. Highly recommend Boucher VW.
Got 4 new tires put on my Chevy Traverse. The staff was professional and friendly, the tires are excellent and the pricing was the best I found in the area. No attempts to upsell or add-on to the service requested. Jason was great to work with. I will definitely call them first for any future service needs.
Everyone is very friendly and knowledgeable. This was our 3rd purchase. Will continue to come back.
Quick and professional job!
Staff is always pleasant + accommodating. This is my 2nd tire incident; Jacob goes out of his way to explain and does timely follow-up, as promised.
Picked up our 2024 Tiguan today. It was shney as can be and ready for us to take home. Boucher always exceeds expectations, from sales to service. Top notch is all I can say.
Great service bye Joe, thank you so much for all your help.
Professional and friendly service. Felt complete confidence in their workmanship. Prompt service. All questions answered.
Seriously the service is on point every time I bring my car in. Whether I book an appointment or use the Express Service, everything is always on point! The wait times are low, the service staff is always welcoming and friendly. I've worked with Jacob Wenzel the last few times, he's really great!
So professional and incredibly knowledgeable. Great car buying experience.
Very nice amazing team it was fast n wonderful doing business with them
The entire purchasing experience was smooth and efficient. Nick and Phil were both informative and transparent. Thank you so much!
Great service and staff
Always the best service.
Emmanuel was great. Really helpful sharing information on the repair and organizing drop off and pick up rides for me.
Emmanuel was very kind and helpful. He communicated what needed to be done to the car and included a video on the check-up.
After a traumatizing experience with a stolen car, the folks at VW of Franklin outdid themselves to make purchasing my new car a positive one. Friendly, fast, and extremely accomodating. From Brayden and Justin in sales to Phil in finance, they all went over and above to get me behind the wheel of my new ride!
Tony McBain made the process smooth and easy. Phill made the finance process a breeze. 10 out of 10 recommend!
I got premium service and every information was well explained.
Excellent customer service at a fair price.
Very nice people, Not pushy at all, Very helpful, They explained anything I didnt understand very well. Great Customer Service!
Easy to purchase the vehicle. Compelety transparent during the entire process. I shopped around- they gave more for my trade, found me an additional $1,000 incentive, and provided a deeper discount on the vehicle compared to their competitor in Milwaukee. I’m a repeated customer and will continue being one.
Great customer service. Quick and informational. Answered all my questions and concerns. Waiting area is comfortable and I was able to work from the waiting area which was convenient.
Nice service, fast
Friendly, and very informative. Also did great work on my car. Very grateful. Thanks again 🙂
Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great
Timely and did a great job. Easy to get and appointment. Called when completed. Very good.
Jacob in service is great. HE always has a great attitude and is very easy to deal with. My family has 3 VW vehicles so we are often in for service and any work. I would just say it has been a refreshing to go in to a place and the people are nice. Keep up the good work!!!!!!!!!!!!
We were very pleased with Emmanuel and the team here in finding issues and fixing our Tiguan. You never like to pay for large repairs but knowing our car is safe for our family and it will last a while longer is awesome. The team here was great at communicating with us and also giving us options on how to pay for necessary services. They also were so great at fixing our vehicle in a timely manner. This was our first time here and won’t be the last.
Unscheduled quick service!! I. Needed a new battery asap and they accommodated me. Thank you!!
We were very happy with Michael Tillmann, our salesman. He guided us through the process from start to finish. I have one concern. The dealership participates in a program called "ipacket" which promises complete transparency and access to all records, yet I was denied access to inspection records for the vehicle. Why promote a program that you do not follow? $0.95.
I love that I can get in when I need to and that I feel confident that my car is well cared for
I liked the waiting room. It had soda, coffee, muffins, and other snacks. The wait wasn’t long & the checkout was extremely easy.
Made it a easy process to buy a car. Our second time working with this dealer.
Very prompt service.
Great service department! Courteous and fast and a very clean waiting area.
I love the attention to details that Jason gives. He show care and concern for me and my car.
Friendly, informative and delivered great service. I drive out of my way to go to this dealer.
I’ve been a loyal customer since 2011 and keep coming back for the outstanding vehicle service and sales,
It was my first time buying a car. I was very nervous. I had Mike B. Streff help me. He was so helpful and not pushy at all. He also sent me a video of the car before i even looked at the car which was very nice. I'm very pleased to have my 2005 toyota corolla. Thank you Mike for everything. I will definitely be back.
The folks at Boucher are amazing! Always able to help, and professional! Everyone deserves a raise!!
We love this dealership. Everyone is great! We have been going here over ten years.